Let’s Talk! Q & A

WCS Let's Talk Logo


Wilson County Schools remains committed to open, honest community conversations about critical district and school discussions. Let’s Talk! — our innovative, always-on listening station — allows our entire community to share opinions and ask questions, 24 hours a day, seven days a week. Let’s Talk! helps us create positive, productive relationships, one conversation at a time!

Here are some frequently asked questions.


Q: What is Let’s Talk!?

A: Let’s Talk! is a two-way, cloud-based communication solution that instantly connects our educational community to Wilson County Schools decision makers. While phone calls, emails, and in-person meetings remain a critical part of our engagement strategy, Let’s Talk! offers a level of connectivity and accountability that these traditional forms of communication do not, ensuring that our community members and partners in education can reach us when their schedules allow.


Q: Who created Let’s Talk!?

A: Let’s Talk! was developed by K12 Insight. The company, based in Herndon, Va., works with more than 30,000 school administrators nationwide to strengthen the relationships that power education. Its custom solutions combine technology, research, and expert training to help district leaders build trust and drive positive change in their communities.


Q: What is the purpose of Let’s Talk!?

A: Let’s Talk! promotes honest conversations to identify issues and concerns, and it drives action by facilitating an open dialogue between district and school leaders and our stakeholders. With Let’s Talk!, we can identify opportunities for engagement, spot potential crises before they happen, and build stronger relationships with our students, employees, and partner districts. By launching Let’s Talk!, we are committing to leading by listening.


Q: How does Let’s Talk! work?

A: Let’s Talk! is available 24 hours a day, seven days a week from any computer, tablet, or smartphone. When you submit a comment or question via Let’s Talk!, the system automatically routes it to the appropriate staff member for follow up. You may remain anonymous or leave your contact information to receive a personal response.

In addition to online feedback, the system also includes the ability to measure and track emails, phone calls, and in-person meetings. A mobile app ensures that administrators can stay connected to the community from any device, wherever they are. Administrators have access to an interactive dashboard that highlights common themes, average staff response times, and overall community satisfaction, turning each interaction into an opportunity for improvement.


Q: How is Wilson County Schools using Let’s Talk!?

A: With Let’s Talk! you can engage with district leaders on important district topics like academics, transportation, finances like heti lainaa 24, registration, and attendance. There are also specific topics under employment (for current and potential employees), curriculum and instruction, finance, and support services (maintenance, safety and emergency management, technology, school health, and more).

WCS teachers and staff, please continue to use the Technology Help Desk to submit technology hardware or network issues. For Maintenance requests, please contact your school’s office to submit maintenance related requests.

We also welcome your positive stories about our district under our “recognizing excellence” topic — and there’s a place to share anything else that’s on your mind.


Q: How does the district benefit from Let’s Talk!?

A: Let’s Talk! enables us to continuously take the pulse of our educational community. It helps us consider and understand your views, while streamlining district communications, lightening employee workloads, and improving response times.

Instead of one person answering an email, another returning a phone message, and a third addressing an online comment, employees can collaborate to deliver a single, seamless response. In addition, the tracking feature of Let’s Talk! shows all submissions and who is responding to different dialogues to avoid duplication of effort.


Q: Can employees feel comfortable with how Let’s Talk! will be used?

A: K12 Insight emphasizes that every incoming dialogue is a single viewpoint. If there are complaints about an individual, the district will follow its usual investigative process, just as it would if it received a phone call, email, or any other communication.


Q: What is the benefit of the anonymity feature?

A: We understand that some people might be hesitant to provide their name when leaving feedback. The anonymity feature lets community members leave comments and questions without fear of repercussion. The anonymity of Let’s Talk! is no different than the anonymity of a phone call, email, or blog post. However, K12 Insight’s training and the system’s accountability provide better safeguards for both sides.


Q: Can the district identify an anonymous user?

A: No. District leaders will learn a person’s identity only if it is revealed in the written text. Technology identifiers, such as a computer IP address, are recorded to prevent abuse of the system, but they are available only to K12 Insight. No one in the district can see or access that information.