For Virtual Learning Program students: *Virtual Orientation sessions will be scheduled by schools for device and materials distribution in the first two weeks of school.

*Based on successful CARES ACT funding and order fulfillment.

Free WiFi access will be available in the parking lot of each school beginning August 17, 2020.

View your school's Parent University Introduction Video for information your school's hotspot location.

For instructions on how to connect student devices to a home WiFi network, watch the Connecting to WiFi at Home tutorial.

Wilson County School District's Parent University program provides training, information, and resources to parents, caregivers, and learning coaches that will aid in engaging with their student’s learning on each of the district's learning plans.

Parent University is designed to:

Increase parental involvement and participation in schools,

Provide continuous access to resources,

Empower parents to become effective advocates for their children,

Equip parents with the knowledge and awareness of resources available to students.

Wilson County Schools wants to ensure all students, families, and district personnel have the needed support to maintain effective levels of learning during the 2020-2021 school year.

Parent University

Wilson County School District's Parent University provides tutorials, information, and resources to parents, caregivers, and learning coaches that will aid in engaging with their student’s learning on each of the district's learning plans throughout the 2020-2021 school year.

1.  Communicate with your Classroom Teacher.

Your teacher is often able to guide you.

2.  Technology Help Desk

Call the Wilson County Technology Help Desk Line for students and parents at 615-547-7314, Extension 2014 between 8:00 a.m. and 3:00 p.m. Monday - Friday, excluding holidays

3.  Let's Talk Technology Support Ticket

Visit the Student/Parent Technology Help Desk Ticket to submit a request online for technology help. 

Be sure to provide as many details as possible in your ticket in order to result in submission as soon as possible:

• Username
• Asset Tag of Your Device
• Detailed information about your issues including the URL if applicable.
• Screenshots, if applicable

Make sure that only school district personnel troubleshoot, diagnose, or repair your device. Do not allow 3rd party service people to handle your assigned device.

Device Exchanges

• In the event a devices needs to be exchanged, the Technology Help Desk staff will assist the Digital Learning School Team in setting site appointments to exchange devices.
• Please note there will be no home visits to exchange or repair devices. In addition, the Technology Help Desk will only provide services for devices owned and distributed by Wilson County Schools.

All certified staff will receive a district issued device.

All certified staff are participating in Connect2Learn virtual training sessions.  Live, interactive learning opportunities for teachers to engage in district instructional technology tools and resources.