Testing Zoom Audio Before Your Zoom Meeting

The following provides an overview of how to test audio in Zoom. Zoom updates its software on a regular basis. To make sure you have the most current version, check for updates.

• Always run an audio test before starting or joining a meeting.
• During the test, if you cannot hear any audio:
  • Make sure your computer speakers are on and not muted
  • If your speakers appear to be on and the volume is up, but you do not hear the audio, check Zoom's audio settings and select a different speaker.
• During the test, if you cannot hear the audio your microphone recorded:
  • Make sure you have the right microphone selected. To select a different microphone, click the upward arrow to the right of the Mute button. Choose another microphone and test the audio again.
  • If you do not see a microphone listed or your microphone is still not coming through clear, Switch to the Phone Audio.
• During the test, if your audio sounds muffled or distorted choose Switch to Phone Audio. Follow the instructions in the pop-up window.

TIP: You can also switch to phone if your audio goes out during an active Zoom Meeting.

Troubleshooting Tips for Audio in Zoom

Do you sound quiet?

Check the Zoom Audio Overview for information on adjusting your sounds settings.

Do you sound like a robot?

Please check to make sure you are sitting near your router, with strong internet signal.

Do you have a headset?

Using a headset is always a good option to cut down on background noise when you listen and to help you sound more clearn when you speak.

Most Important Tip: Do you have strong internet in the room you are using for your Zoom meeting? Go to Google and search "speed test" Click to determine the quality of your internet speed.